Shipping policy

Shipping Policy (Motexa)

Last updated: March 2026

Thank you for shopping with Motexa. We work with trusted shipping carriers to provide reliable delivery for bicycle accessories and cycling gear across the United States and internationally. Shipping costs and delivery times may vary depending on carrier zones, package size, and real-time carrier pricing.

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1. Order Processing Time

Orders are typically processed within 1–3 business days (Monday–Friday, excluding holidays).

After placing your order you will receive:

• An order confirmation email
• A shipping confirmation email with tracking information once the order has been dispatched

During peak seasons, promotional events, or high order volume periods, processing time may extend up to 5 business days.

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2. Domestic Shipping (United States)

We ship nationwide using reliable carriers such as USPS, UPS, and FedEx depending on package size and destination.

Typical delivery time:

Shipping costs are automatically calculated at checkout based on destination, weight, and carrier rates.

All shipments include tracking information so you can monitor your delivery status.

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3. Oversized or Heavy Items

Certain large cycling products or bundled equipment may require special handling.

These items:

• May not qualify for free shipping promotions
• May ship separately
• May require additional carrier surcharges depending on size or weight

All applicable shipping costs are displayed at checkout.

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4. Dynamic Shipping Rates

Shipping rates may change due to:

• Carrier pricing updates
• Regional delivery surcharges
• Fuel or seasonal logistics costs

All shipping prices shown at checkout reflect real-time carrier pricing at the time of purchase.

Motexa does not charge additional handling fees beyond the carrier’s cost.

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5. International Shipping

Motexa ships to most international destinations.

Typical delivery time:

10–20 business days, depending on the destination and customs processing.

Important notes:

• International shipments may be subject to customs duties or taxes
• These charges are determined by the destination country
• Buyers are responsible for any import duties or taxes unless otherwise stated

Customs processing delays are outside our control.

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6. Order Changes & Address Updates

If you need to change your shipping address, please contact us within 12 hours of placing your order.

Once order processing or shipment begins, we cannot modify the delivery address.

If a package is returned due to:

• Incorrect or incomplete address
• Refused delivery
• Unclaimed shipment

We may offer reshipment (additional shipping fees may apply) or issue a refund for the product price excluding original shipping costs.

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7. Lost, Delayed, or Stolen Packages

If your package is delayed or missing:

Check the tracking information provided in your shipping confirmation email.

Contact the carrier directly to file a claim or request additional information.

If a package is marked Delivered but cannot be located, please contact the carrier first.

Motexa will assist when possible, but replacements or refunds are provided at our reasonable discretion depending on the situation.

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8. Delivery Signatures for High-Value Orders

Orders with a value above $200 or shipments sent to certain destinations may require a signature upon delivery for security reasons.

If delivery cannot be completed and the package is returned to us, reshipment fees may apply.

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9. Special Destinations

Some destinations may require extended delivery times.

This includes:

• Alaska
• Hawaii
• U.S. Territories
• APO/FPO addresses
• PO Boxes

Certain shipping services may be limited for these locations.

For multiple-item orders, products may ship in separate packages at no additional cost.

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10. Shipping Fees & Free Shipping

Shipping costs are automatically calculated at checkout.

For U.S. orders:

Orders over $99 (after discounts, before tax) may qualify for free standard shipping, excluding oversized items.

Original shipping fees are non-refundable unless the return is due to a verified product defect or fulfillment error.

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11. Contact Information

If you have any questions regarding shipping or delivery, please contact us.

📧 Email: farrowxalberto@gmail.com

🌐 Official Store:
https://motexa.us

We typically respond within 1–2 business days (Monday–Friday).

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12. Final Notes

Shipping times and rates depend on carrier availability, package size, and destination.

Once a shipment is marked Delivered by the carrier, responsibility transfers to the recipient unless signature delivery was required.

Oversized items may ship separately and may be excluded from free shipping promotions.

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Motexa Official Store
Bicycle Accessories & Cycling Gear
https://motexa.us